SHIPPING & RETURNS INFORMATION

UK ORDERS

Shipping within the UK costs £1.80

Orders over £40 will be FREE delivery

Orders will be sent via Royal Mail's Second Class service.  Royal Mail advise delivery should be received within 3-5 days of dispatch date.

INTERNATIONAL ORDERS

Unfortunately my website is not yet set up to process international orders.  However, I am more than happy to post internationally through my Etsy shop.  To order please visit CraftyMammyFabrics | Etsy

LOCAL ORDERS

I am based in Maghera, N.Ireland.  Free collection can be selected at the checkout for anyone local who wishes to collect their order.   You will be emailed when you're order is ready and to arrange collection.  

WHEN WILL MY ORDER BE DISPATCHED/READY FOR COLLECTION?

I advise orders will be shipped/ready for collection 1-3 working days after the order is placed.  I work on orders at night, so if the order is placed before 8pm, it's likely to be posted the next morning or if it's after that time or there is a high number of orders to process, it could be the following morning.  Your order is very important to me so you can rest assured it will be posted as soon as possible.  

POSTAGE DELAYS

While orders will be promptly dispatched, please be aware that, occasional Royal Mail delays are still occurring in certain areas due to Covid staff absences and at busy times such as Christmas. 

RETURNS

Every effort will be made to provide full details and accurate images of all products, but please note colours can vary from screen to screen.  Items will also be checked for quality before dispatch so I hope you will be happy with your purchase. 

 

However, in the unlikely event that you are not 100% happy with your purchase, then please don't hesitate to contact me.  I am happy to accept returns providing the item is returned to me in the same condition you received it.  Please request a refund within 7 days of receipt of your order by emailing craftymammyfabrics@gmail.com.  Items should be returned within 14 days of your requested refund.  Once the item is received back and checked, your refund will be processed, less the cost of original postage (unless the item received was faulty).  The buyer is responsible for the cost of returning the item.

Items should be returned to the following address:

Crafty Mammy Fabrics

4 Cloneen Manor 

Maghera

N.Ireland

BT46 5FQ